COVID-19 Update

Workplace control measures

The type of control measures required depends on the level of risk as well as the availability and suitability of controls. The control measures implemented:

• Implementing social distancing initiatives in accordance with recommendations made by the Victorian Chief Health Officer
• Working from home where possible.
• Limiting face to face contact between employees.
• Providing adequate facilities or products (such as hand sanitiser and soap where available) to allow employees to maintain good hygiene practices
• Providing appropriate personal protective equipment, including information or training on why the equipment is required and how to safely use it
• Where possible, avoiding shared use of phones, desks, offices, or other work tools and equipment.
• Increased the cleaning regime in our office and warehouse, particularly in commonly used areas and for commonly used facilities.
• Reconsidering any work-related travel plans or events (such as workshops or meetings).
• Where possible avoiding face to face meetings by using other methods of communication, such as phone or videoconferences.
• Ensuring employees understand when to stay away from the workplace and advising them of the requirement to self-isolate at home for 14 days if:
  • returning from overseas travel
  • they have been in contact with confirmed cases of coronavirus

Employees should advise their employer if they develop symptoms during the isolation period, particularly if they have been in the workplace.

If an employee thinks they may have been in close contact with a confirmed case of coronavirus they should:

• monitor their health and immediately raise this with their employer
• call the coronavirus information line on 1800 675 398 for advice, if needed

• The employer may ask the employee to seek medical clearance, or work from home during the risk period.
• If an employee develops symptoms, they should isolate themselves immediately, call the coronavirus information line on 1800 675 398 and follow the self-isolation guidance available on the DHHS website.
• Employers should immediately seek advice from the DHHS if there has been a confirmed case of COVID-19 in their workplace.

What to expect when making a booking and when your plumber arrives on site

To keep everyone safe, we will now ask you a series of health-related questions to help manage your appointment.

• Do you, or anyone in the household or business fall into a category where you should be self-isolating for COVID-19? For example
• close contact with someone with COVID-19
• been told to isolate
• recently arrived back in Australia (last 14 days)?
• Have you, or anyone in the household tested positive for COVID-19, or are awaiting test results?
• Do you, or anyone living with you, have any flu-like symptoms, a fever, cough, or shortness of breath?
• Can you please maintain the recommended social distancing measures of 1.5m minimum.

What we are doing to increase Hygiene Practices

• regularly cleaning their hands with soap and water (minimum 20 seconds) or an alcohol-based hand rub
• if hands are visibly dirty wash them with soap and water
• always washing hands with soap and water before eating and after visiting the toilet
• covering their nose and mouth when coughing and sneezing, and disposing of used tissues immediately
• if a tissue is not to hand, cough or sneeze into their upper sleeve or elbow
• avoiding close contact with anyone with cold or flu-like symptoms
• seeking advice from a health care professional if they are unwell, and staying away from the workplace and other public places

Are you still able to come to my home/business to complete the job?

As long as you haven’t answered yes to any of our health questions we are still able to do so. We’ve stepped up our hygiene practices and added precautionary measures so we can still come to your home/business.

As part of their visit, our team will practice good hygiene, and depending on the circumstances may be wearing gloves and a mask, they will wipe down surfaces that they’ve touched and will be maintaining a 2-metre distance at all times.

Can I pay in cash for my job?

To maintain a safe social distance, as recommended by the Government, we ask that you make payment via credit so no physical exchange of money has to occur. If you can only pay with cash we will be handling all transactions using gloves and practicing social distancing.