Essendon Plumbing Services received a call from a previous client, Kelly, who had uncovered storm water problems in Moonee Ponds while having a new fence installed. Whilst excavating post holes for her new front fence, the fencing contractors kept encountering water pooling in the post holes, they were concerned the property had a burst or clogged storm water pipe.
Kelly contacted Essendon Plumbing Services and requested an emergency plumbing response as the fencing contractors were going to have to stop work if the leaking pipe could not be found fast.
Matt, our Operations Manager, organised for Lee to attend, an experienced storm water plumber, to attend Kelly’s home first job the following morning.
Arrival at Site
Lee arrived at 7.30am as scheduled and discussed with the Kelly what the plumbing problem was, he then devised a plan to commence the investigation into why the holes were filling with water.
- Was it a blocked or leaking pipe?
- Was it a burst mains water pipe?
Lee first checked the water meter to see if it was ticking over and placed a test on the water pipe, the mains water pipe held solid under pressure and showed no signs of a water leak.
Kelly told Lee that she had noticed mould had recently started to grow on some of her floorboards in the front bedroom. Lee inspected the floorboards and noticed that they did seem damp, and mould was active in the area.
He then inspected around the perimeter of the home and underneath, noticing the ground was very damp and puddles had formed in some areas. Lee then suspected there was an issue with the storm water system on the property, either it was broken or blocked causing water to back up and overflow under and around the house.
Simple Water Test
Lee then inspected the legal point of discharge for the storm water, and it was located at the kerb and channel in the street. Lee carried out a simple water test by running water into the storm water drain from the garden hose, then inspecting whether the water was discharging into the street.
It was clear in a short period of time that the storm water pipe was clogged and not discharging into the street, the storm water pipes were completely blocked. The blocked drains were causing rainwater to leak out of the pipes at all the joins that were not sealed such as where the downpipes from the roof join onto the storm water pipe and the storm water grates in the paved areas.
Lee set up the high-pressure water jet and proceeded to try and clear the clogged storm water drain. Lee removed a downpipe and ran the high-pressure water jet down the drain, but he was getting continually stuck in the same location.
He suspected the drain may have broken in this spot, so then tried to pressure jet the drain from downstream entering at the legal point of discharge at the kerb and channel but once again kept getting stuck in the same location.
It was clear now that there was a clogged drain, so Lee carried out a drainage inspection using CCTV to locate the blocked drain and provide a depth of the pipe prior to digging it up.
Digging up the Broken Pipe
Lee explained to Kelly that unfortunately digging up the broken pipe was the only way to unclog it. Kelly agreed then on her approval, Lee commenced removing a section of brick pavers to gain access to the pipe which was located 500mm below the ground.
When Lee got to the storm water pipe, he found tree roots had grown around the join in the pipe and completely squashed it. Lee then showed Kelly what he’d found and explained what the next step would need to be to repair the storm water drain and have it running freely again.
Removing & Renewing the Broken Pipe
Kelly was glad Lee had found the problem and was keen to get it repaired so the fencing contractors could continue and put up her new front fence.
Lee removed then renewed the section of broken pipe that was blocked by tree roots in 100mm UPVC, he then re-connected the drain and retested it, finding it flowing freely into the street.
Checking & Backfilling
Before backfilling the hole, Lee ran the CCTV camera back down the drain to confirm there was no remaining blockages in the pipe and found it was clear all the way to the street.
Lee then cleaned up the site and placed all the rubbish in his vehicle leaving Kelly with a clean site.
Another Happy Client
Kelly was very happy with Lee’s work and wrote him a glowing review, she could now safely book the front fence to be installed the following day.
Essendon Plumbing Services not only had a happy customer, but we also had a customer who is going to recommend us to her friends and colleagues. Referrals have been at the core of our business for more than 33 years.