Case Study – Burst Hot Water System in Brunswick West

Recently our plumbing estimator, Matt, provided expert hot water plumbing advice and a quote for a customer in Brunswick West. Tony, the owner, called Essendon Plumbing Services with no hot water and required advice and quote to remove an existing Rheem internal gas storage hot water system and install a new Rinnai B26 continuous flow hot water heater.

Providing the Quote

Matt provided a detailed quote to supply and install a Rinnai B26 pre-set to 50 deg C gas Continuous Flow Hot Water Service, to be mounted on the external wall of the laundry.

Due to the larger gas consumption of a Continuous Flow System, Matt’s quote allowed to upgrade the gas fitting line from the meter to the hot water system and to supply and install a new set of isolation control valves.

Matt explained to Tony that the existing gas fitting line would require pressure testing as part of the new gas pipework installation. He also explained that as the existing gas line was old galvanised pipework, there was a high possibility it would fail the pressure test. If it did fail an additional quote would be provided to repair it.

Tony understood the explanation, which meant there would be no surprises on completion, and he agreed on the price provided to supply and install a new Rinnai B26 Continuous Flow Hot Water Heater.

Matt then scheduled the installation for two of our expert local hot water plumbers, Ben and Matt S, the following day.

Arrival on Site & Removing the Current Hot Water System

Ben and Matt S arrived the following morning at the appointed time of 7.30am and ran Tony through the job procedure. They then proceeded to decommission the old Rheem storage hot water heater by draining the cylinder empty and removing the hot and cold water connections, gas and flue.

Once all services were disconnected and sealed and the cylinder drained, they removed the hot water system from the laundry and placed it in the trailer for recycling.

Installation of the New Hot Water System

A new gas line was then installed from the gas meter to the new hot water heater location before carrying out a manometer pressure test on the complete gas line. As suspected, there was a leak on the original gal gas line, so the search commenced to locate and repair the leak.

Matt S and Ben isolated and tested the gas line in the section to be able to determine the location of the gas leak. They found a branch leaking that supplied an old gas space heater that was no longer being used, so they plugged off this section of gas fitting line and re-tested the installation. The gas fitting line now had with no leaks, so they were ok to proceed with the installation.

Ben organised with Matt, our plumbing estimator, to re-attend the site and supply a quote to replace the section of gas line that was plugged off.

Then the new Rinnai water heater was mounted on the external wall of the house, a new isolation valve assembly was installed and new hot and cold water pipes were connected between the heater and the home.

Testing the New Hot Water System

Now it was time to commission the installation, while Ben was commissioning the install Matt S was cleaning up the site. They then explained to Tony how the hot water heater worked and made sure he was happy with the outcome. They also explained a VBA certificate of compliance would be emailed to him within 5 working days prior to them leaving the site.

Tony was satisfied and the Ben & Matt S headed home for the day knowing they had a happy customer.

Matt, our estimator, arrived the following day and provided Tony with a Quote to renew the section of gas line that was leaking.

Need Expert Advice on Hot Water System in Melbourne?

Essendon Plumbing Services has an expert team of hot water professionals ready to solve your hot water problems no matter what they are. Whether your hot water tank has burst, your pilot light keeps going out, or you keep running out of hot water, we will be able to diagnose you hot water fault and get you back under hot running water that same day.

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