After recent heavy Melbourne rain, we received a call from an existing client at Stockland Highlands Retirement Village in Craigieburn Melbourne. A resident had reported a downpipe at the front of the villa was overflowing and water was flooding at the front of the property. There were also reports from management of two separate stormwater pits believed to be blocked as residents had reported stormwater pits overflowing in the area.
An Emergency Craigieburn Plumber was needed!
The job was considered an emergency plumbing job due to the risk of damage to property if it continued so our admin team quickly allocated the job to the closest plumber to site Thommy.
Thommy arrived on site within the hour, after a brief explanation from the resident he explained he would need to disconnect the downpipe on the front left side of the villa to gain access to drain to unclog it. Thommy set up his high-pressure water jet, put on his PPE and began to try and clear the blocked drain. After jetting the drain for a short period of time he was only able to get approx. 2 meters down the pipe before hitting a solid blockage, no matter how hard Thommy tried he couldn’t unclog the drain.
CCTV drainage camera was of no use as the drain was full of dirty stormwater so an image of the blockage in the drain was not achievable, but the drainage camera head has a Sonde attached to it which emits a transmission frequency allowing Thommy to utilise his Ridgid Navitrack locator and pinpoint the location of the blocked drain and the depth of the stormwater pipe, making it fast and efficient to provide a fixed priced detailed quote to repair the clogged drain.
The blockage in the pipe was located at 2meters from the downpipe and 700 mm deep.
While Thommy was on site he inspected the two stormwater pits that were reported to be overflowing, both pit outlet pipes were blocked with leaves and silt, He cleaned them both out then flushed them with the high-pressure water jet to make sure they were running freely before reporting the outcomes back to management and leaving the site.
Free Fixed Price Quotation and 100% customer Satisfaction Guarantee
A quote was provided to Stockland management to repair the drain which they were wanting to proceed with. The job was then organised to commence the following morning.
Our Experienced Plumber Matt took the job from there…
Our expert plumber Matt was given the job to dig up and repair the blocked stormwater drain. All the details and findings from Thommy attending the day before were listed on Simpro our cloud-based operating system so it was quick and easy for Matt to understand what Thommy had found the previous day and the scope of work that was presented to the client as a fixed price quote to carry out the repairs.
Matt needed to first excavate the area to expose the pipe, once the pipe was exposed, he noticed something unusual, there was a cap on the pipe which instantly explained why the drain was blocked. He dug further around the area and found a junction with a cap on it located on the main stormwater drain. Matt assumed that during construction the plumbers had forgotten to connect the two pipes together.
Matt removed the two caps and installed a new section of PVC stormwater pipe and fittings to connect the two drains together.
He then set up the CCTV camera and inspected the drain from the downpipe and into the main drain connection. Everything was now connected ready to water test. The pressure jet was then ran into the drain to make sure the stormwater system was flowing correctly and the water was getting away which it was. Matt then backfilled the excavation and cleaned up the site.
Always Dial Before You Dig
Essendon Plumbing Services makes sure we always Dial before you dig. It is a free national service that assists in preventing damage and disruption to Australia’s vast infrastructure networks. The response informs the applicant of any registered national infrastructure assets in the area of the proposed works to prevent the loss or damage to infrastructure and harm to the greater community.