Recently our administration team was contacted by Kathy who explained she no longer had hot water at her home in Niddrie. Kathy requested the charges for an emergency plumber and wanted to know how quickly we could have a plumber attend her home as she was keen to have hot water again.
Our admin team explained the fees and charges and that we could have a plumber to her home within the hour. Kathy was comfortable with the charges and was wrapped to know we would have a plumber attend her home so quickly. The job was booked in and scheduled for Matthew to attend site.
Arrival on Site & Quick Repair
Matthew our expert hot water plumber arrived on site and was shown the location of the existing Hot Water System. After carrying out a quick inspection Matt was able to repair the fault and get the hot water system operational again, but he took the time to explain to Kathy that due to the age of the unit he couldn’t guarantee it would not fail again in the not to distant future.
Matt suspected there may be a tiny hole in the storage cylinder which, when under pressure, would cause the tank to leak and put out the main burner and pilot light.
Provided a Free Hot Water System Quote
As part of the service, Matt provided Kathy with a no obligation free quote on the various options she had if she chose to replace her hot water service. Matt explained the different options and the Pros and Cons for each. He also explained that the quote remained valid for 30 days so she had time to consider her options should the unit fail again.
Kathy was keen on a new Rinnai Continuous Flow Hot Water System and, as the gas meter was located close to the proposed position, this was a viable option.
Before Matt left, he explained to Kathy:
- Where the new unit would be positioned
- How he would need to modify the hot and cold water pipework and
- How he would need to upgrade the gas line from the meter to suit, this is because the gas consumption of a new system was greater than the current system.
Matt then cleaned up and was off to his next job.
Arrival for Same Day Hot Water System Replacement
One-week later Kathy called our office again, her hot water had gone again and she requested the installation of a new Rinnai Continuous Flow Hot Water System as per the quote she received from Matt last week.
A time was then organised for Matt to re-attend site with our apprentice Max to carry out the work. As an Instantaneous HWS requires power to operate the pilot light and electronics of the system, our team organised an electrician for Kathy to install an outdoor power point.
Removing Old Hot Water System & Installing the New One
The old storage gas HWS was de-commissioned and removed. The new Rinnai was then installed in the same location. A new dedicated copper gas line for the Rinnai was then run from the gas meter to the new hot water system location. New hot and cold water pipes were also installed at the Rinnai location. Once connected, the unit was plugged into power and commissioning of the new system was completed.
On completion Matt ran through the operating procedure of the new hot water system to make sure Kathy was confident with its operation. Matt then cleaned up the rubbish and placed the old hot water system in his car to drop off at the metal recycling plant.
What is the Cost of a Continuous Flow Hot Water System?
Here are the two items that can significantly affect the cost of a continuous flow hot water system when compared to a mains pressure storage tank:
- The distance between the gas meter and the appliance, as the gas fitting line will need to be up sized to suit the larger gas consumption of a continuous flow system.
- The distance between the unit and the switchboard, as an instantaneous unit will require an outdoor power point to operate.
Need a Local Plumber to Install or Fix your Hot Water?
With over 30 years’ experience in both the commercial and domestic plumbing, our team will definitely be able to help you out.