Case Study – Dishwasher Installation in Brunswick West

We recently received a call from an existing client, Kate, in West Brunswick regarding her dishwasher that had stopped working. Our admin team took the call and booked a suitable time for one of our licensed plumbers to attend her home and trouble shoot what could be causing the dishwasher to fail.

Arrival on Site & Investigation

Matt was allocated the job and arrived at Kate’s home at the appointed time. After running through several fault-finding activities, he found the dishwasher was connected to the home hot water supply.

Matt then looked up the installation instructions for the model of this Smeg dishwasher, so he could find out what the install temperature range was for the water supply. He noted that a maximum temperature of 60 deg C with a max pressure of 350 KPA.

Matt took a temperature reading of the hot water at the kitchen sink and found it was above 80 deg C. Then he installed a pressure gauge on the hot water line, the pressure recorded at 650 KPA. So, not only was the temperature above the recommended maximum but the pressure was as well, this was not a good sign.

Matt diagnosed that the dishwasher pump and motor assembly had been compromised by the excessive water temperature and pressure.

Quotation

Matt explained to Kate what he found and provided a quotation to disconnect the hot water supply to the dishwasher and install a new cold water connection with an isolation tap and 350 KPA pressure limiting valve.

He also gave Kate the option to replace the dishwasher pump and motor assembly on her existing dishwasher or he could install a new dishwasher. Kate understood and accepted the quote but, due to the age of the dishwasher and the excessive cost of a new pump and motor, she decided to choose a new dishwasher.

Installing the Pressure Limiting Valve

While Matt was on site, he disconnected the dishwasher, re-configured the pipework and installed the pressure limiting valve. This meant everything was ready for when the new dishwasher arrived. He also took the old unit away to be recycled.

Matt organised with Kate to contact the office once her new dishwasher had been delivered and he would return on the day to install it.

Installing the New Dishwasher

Kate called back 3 days later, and Matt returned to install the new dishwasher. He made sure the new dishwasher installed according to the manufacturer’s instructions, so not to void the warranty. He then ran it through a test cycle to make sure there were no leaks, and it was operating correctly.

Matt ran through the operating instructions with Kate and made sure she was happy with the outcome. He also explained she would receive a copy of the plumbing installation certificate of compliance within 48hrs.

Expert Dishwasher Plumber in Melbourne

Fault finding can sometimes be complicated and takes experience, persistence and knowledge to locate and repair the fault.

Essendon Plumbing Services prides themselves on being thorough in our investigations to provide sound professional Plumbing. We also supply a lifetime customer satisfaction guarantee with every job we do, if you’re not happy we’ll fix it for free.

Call an Expert Plumber

If you have dishwasher issues in Melbourne and are looking for a plumbing company who go above and beyond, then call us now on 1300 193 298 or book online.