Case Study – Servicing a Hot Water System in Roxburgh Park

Alan from Roxburgh Park contacted Essendon Plumbing Services with no hot water. He explained the hot water system was a mains pressure storage tank and the pilot light kept going out. He had been trying to re-light it with no luck and suggested the unit was approx. 20 years old.

 

Cost Effective Solutions

 

Richard, our plumbing estimator who specialises in Hot Water Systems, took the call and gave Alan the 3 below options and costings to consider:

Servicing the existing hot water unit and changing over the thermocouple and gas control valve

Replacing the hot water system with a new Aquamax 390

Converting to a continual flow Rinnai or similar hot water service.

 

Alan chose to replace it with a new Aquamax hot water system. Richard explained that once the plumber had been to site and inspected the existing installation, he would be able to provide further advice on what the best option would be if the Aquamax was not going to be a straight change over. Alan agreed, then a day and time was organised, and the job was scheduled for our plumber, Caleb.

 

Arrival On Site

 

When our hot water plumber, Caleb, arrived at Alan’s home, he noted the existing hot water system was located semi recessed into the brick wall, meaning it was not a standard change over installation.

 

The Solution

 

Although the Aquamax unit could be installed it was a more difficult job than Richard had priced, so Caleb contacted Richard to explain what the new install would involve.

 

Richard then called Alan to explain the difference, so Alan decided to service the existing unit instead, changing over the Thermocouple and gas control valve. Caleb didn’t have the correct gas control valve in his car, but Reece plumbing supplies did, and they were just around the corner, so he organised to pick up a new gas control valve.

The Work & Installation

Caleb then proceeded to remove the existing valve and thermocouple by isolating the water and gas to the unit, disconnecting the gas connection, removing the burner train and disconnecting the gas control valve from the cylinder. The new gas valve and thermocouple were installed and the burner train and gas supply re-connected.

Testing

Caleb turned the gas back on to the hot water system and tested all the connections with soapy water for any gas leaks. No gas leaks were present, all water connections were watertight, so it was time to re-light the gas hot water system.

Caleb connected a manometer to the gas valve to commission the installation then checked the supply pressure was correct. He then re-lit the pilot light, once the pilot light was lit and he was happy with the flame, he turned the gas control valve setting to on and the main burner ignited.

The operating pressure on the manometer matched that on the compliance plate so the new gas control valve was operating correctly, and the pilot light stayed alight once the hot water reached temperature and the main burner shut off.

Caleb then removed the manometer, sealed the connection point and tested for leaks with soapy water.

100% Customer Satisfaction Guarantee

The site was then cleaned, and all rubbish removed before making sure the customer was happy.

It isn’t always the case that a replacement hot water system is the best option for our customers. Essendon Plumbing Services believe we are there to provide sound professional hot water system advice based on 30+ years of installing hot water systems in Melbourne. We give our customers all the knowledge they need to make a decision that best suits their needs.

Contact Us

Do you need a Hot Water Service in Roxburgh Park? Or any general plumbing?

Call Essendon Plumbing Services on 1300 193 298 or book online

We’ll go Above and Beyond to fix your plumbing problems.