Recently our team was contacted by one of our regular customers Jeremy who lives in Essendon. Jeremy had just had some Bluestone paving done in the backyard and noticed that water was starting to pool in a certain area of the paving during a heavy rain downpour.
Matt, one of our Operations Managers, spoke to Jeremy and organised a time to attend site to have a look at what was occurring and to come up with a plan moving forward.
Site Inspection & Testing
Upon attendance, Matt flood tested the area with the garden hose to pinpoint where the ponding of water was occurring, and it didn’t take long to identify the area.
Whilst testing the area, he noticed there was a downpipe very close meaning there must be a storm water drain within the area. This was important as the area was covered in newly installed bluestone pavers and we wanted to carry out a repair with the least amount of damage to the new paving as possible.
After discussing the options with Jeremy, he decided for us to install a small strip drain where the water was pooling. Firstly, we would use our CCTV camera and locating equipment to confirm the location of the underground storm water drain to connect the new strip drain to.
A day was organised for our female plumber, Amanda, to attend the job as she had carried out various jobs for Jeremy before and was familiar with the property.
Amanda attended the property with the new strip drain and camera equipment. The drain was identified as being directly below the proposed strip drain installation area, meaning we would have to remove 2 of the new pavers to install the strip drain and connect it to the existing stormwater drain.
Removing Pavers & Installing Strip Drain
Amanda was able to carefully remove the pavers and keep them intact so they could be cut and reinstalled to suit the new strip drain. Luckily, upon excavating the area, Amanda noticed there was an existing break on the stormwater drain below which would need to be repaired as well.
The new strip grate was installed, and an architectural finishing grate was used to tie into the other grates within the property. The broken stormwater drain was also repaired.
Reinstalling the Pavers
Amanda was then able to cut and reinstall the new bluestone pavers that were removed so that it all tied into the surrounding paving - appearing like the grate was always there.
Another Happy Customer
Jeremy was extremely happy with the result and the fact he didn’t need someone else to come to repair the bluestone paving once we were done.
Site Clean Up
Amanda then cleaned up the area she was working in, spoke with Jeremy about the works and left site. Another successful outcome for one of our regular customers.